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0800 0665 905

Please do not hesitate to contact us with any questions you may have. Our friendly team are happy to help.

How does it work?

1 – You place your order via 0800 0665 905 or our Online Order Form.
2 – We have a discussion with you, regarding your specific requirements.
3 – You make payment to us, and ship the products to our studio.
4 – On receipt of your product(s), we make a proof photograph of one of your products available in your Client Gallery for your approval.
5 – Once the proof photograph is approved, we photograph all of the received products.
6 – All of the product images are uploaded to your Client Gallery, and ZIP file(s) containing all of the images in your desired format are made available.
7 – We make arrangements to return your products using your preferred shipping method.

How Long Does it take to receive my pictures?
From the day we take receipt of your products, it’s 7 working days for the Standard Service and 2 working days for the Premium Service. We’re often much quicker for a small number of products that require no post-production effects.
Where do I ship the products?

The shipping address is:

Product Pictures Direct
Unit 41 Boat Dyke Rd
Upton
Norwich
Norfolk, NR13 6BL

When will my products be returned?

Your product(s) will be ready for dispatch within 2 working days, using the packaging in which they arrived. It’s your responsibility to arrange and pay for the collection of your product(s) by your preferred Parcel Collection/Courier Service.

Products that are not collected with 30 days will be disposed of, unless otherwise agreed at time of placing your order.

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